Refund Policy

1. Refund Eligibility

All products purchased through our website are eligible for a refund within the specified return period, provided they meet the following conditions: the product is in its original condition, unused, and with all original packaging and tags intact. Refunds are not available for products that have been worn, damaged, modified, or returned without original packaging. Customized products are also non-refundable unless they have a manufacturing defect.

2. Return Period

We offer a 60-day return period for all eligible products, starting from the date you receive your order. To initiate a refund, you must submit a return request within this 60-day window. Requests submitted after the return period expires will not be processed, and no refund will be issued.

3. Refund Initiation Process

To start a refund, please contact us through the Contact Us page on our website to submit a return request. You will need to provide your order number, product details, and a brief explanation of the reason for the refund. Our customer service team will review your request and respond with detailed return instructions, including the return address and any necessary documentation.

4. Return Shipping Requirements

When returning products for a refund, you are responsible for securely packaging the item to prevent damage during transit. We recommend using a trackable shipping service to ensure the return package is delivered to us. Please note that return shipping costs are the responsibility of the customer, unless the refund is due to a manufacturing defect or an error on our part.

5. Refund Processing Time

Once we receive and inspect your returned product and confirm it meets the refund eligibility criteria, we will initiate the refund process. Refunds will be processed within 5-10 business days after the return is approved. The refund will be issued to the original payment method used for the purchase, and the time it takes for the refund to reflect in your account may vary depending on your payment provider.

6. Refund Amount

The refund amount will be equal to the total purchase price of the returned product(s), excluding any original shipping costs (unless the refund is due to our error or a product defect). If you received a discount or promotion on your order, the refund will be adjusted to reflect the discounted price you paid.

7. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product (e.g., wrong size, wrong style), please contact us immediately through the Contact Us page. We will arrange for a free return and issue a full refund, including original shipping costs, or send a replacement product at no additional cost to you, depending on your preference.

8. Non-Refundable Items

Certain items are non-refundable, including but not limited to: worn or damaged products, products without original packaging or tags, customized products, and any items explicitly marked as non-refundable on the product page. If you have questions about whether a product is eligible for a refund, please contact our customer service team before making a purchase.

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