Customer Service Policy

1. Service Commitment

We are committed to providing all customers with professional, timely and thoughtful customer service. Our team is dedicated to addressing your questions, concerns and needs with sincerity, ensuring a positive and smooth shopping experience. We value every customer’s feedback and continuously optimize our service quality to better support your shopping and running journey.

2. Contact Channels

For any inquiries, including order status, product information, return and refund issues, and other related questions, please contact us through the Contact Us page on our website. We will respond to your message as soon as possible and provide effective solutions to your problems.

3. Response Time

We strive to respond to all customer inquiries within a reasonable time frame. For general questions, we will get back to you within 24-48 hours. For urgent matters related to orders or returns, we will prioritize processing and respond promptly to ensure your issues are resolved in a timely manner.

4. Order Assistance

If you encounter any problems during the order placement process, such as difficulty in selecting products, payment issues, or order modification needs, our customer service team is ready to assist you. We can help you check order details, modify order information (where possible), and provide guidance on payment and shipping-related matters.

5. After-Sales Support

We provide comprehensive after-sales support for all products sold on our website. If you have questions about product use, quality issues, or need to initiate a return or refund, please contact us through the designated channel. We will guide you through the entire process and ensure your rights and interests are protected in accordance with our return and refund policy.

6. Customer Feedback

We welcome and value all customer feedback, including suggestions on our products, services, and website experience. Your feedback helps us improve and grow, allowing us to better meet the needs of runners. You can submit your feedback through the Contact Us page, and we will carefully review and respond to each suggestion.